Customer Service1) A survey has taken place into the customer service practices of Sainsbury supermarket, the survey will show the following,2) · It will identify and describe the different types of customers and their needs , · It will identify and analyze the skills required in customer service. · How has Sainsbury integrated consumer protection into its customer service policy. · It will also describe how the organization uses customer service to meet customer needs as well as strategic objectives. The report will show how Sainsbury's supermarket could improve customer service. The report will contain the following techniques: · How Sainsbury has tried to improve its customer service · How Sainsbury monitors the performance of its customer service function, · How Sainsbury might recommend improving its quality systems to help respond to customer quality standards. HISTORIES for this assignment, the company that What was interesting was Sainsbury, as it is the oldest major food retail chain in Britain as well as France and other countries. other European countries. Sainsbury's supermarket was established in 1869 by John James and Mary Ann Sainsbury. Sainsbury's supermarket serves more than 11 million customers per week and as of May 2003 had 535 stores across the UK. MISSION STATEMENTS Sainsbury's mission is to be the consumer's first choice for food, providing exceptional quality products and excellent service at a competitive cost by working faster, simpler and together. ....... middle of paper ......ization that takes care of its customers in every way, that is, they also bring their customers products that are safe for them. The way the planning happened was a result of my own research at the library and the internet was helpful to my business, which is SainsburySupermarket. I also used my course notes to help me with this, as well as other resources such as textbooks and also looked at what Sir Alaistar had thought about customer service. I used the Internet to find information about Saisntobury, which monitored client performance, and other areas I researched. In some areas, many adaptations were required in E2 and E3, which were corrected after receiving feedback. The research took a long time to research specific areas because I needed this investigation for this assignment..