Question 1: IntroductionThe Warehouse Group Limited, founded by Stephen Tindall in 1982, is the largest retail group operating in New Zealand. Currently it has three retail operations, 77 warehouse stores selling general merchandise and 36 stationers selling small and home offices to the New Zealand market. In Australia it is in ruins with 118 stores selling the old Clints and Sollys stores. The warehouse motto depends on two statements: “where everyone can bargain” and “where quality is affordable”. The first store was opened in Takapuna, Auckland and the second in Market St, Hasting, after which it opened numerous stores in all countries. on New Zealand. Its head office is located in Northshore, Auckland. In addition to retail outlets, it operates two distribution centers located in Wiri and Rolleston, New Zealand. Most Kiwis love it and it was added to the New Zealand Stock Exchange, under the symbol TWH. It offers a wide range of products ranging from clothing, entertainment, technology and music to sports, gardening, grocery and home types of products, as well as grocery and non-grocery products. -grocery store. in the largest retail market. Recently, The Warehouse also offered Kiwis a bargain by employing 9,000 of its team from Kaitaia in the north to Invercargill in the south. It also provides gardening facilities located in Auckland, Hamilton and Christchurch. In addition to the gardening brand, it also operates nearly 30 corporate brands. Question 2: - Warehouse Group's objective (I) Making the desirable affordable: - The warehouse aims to make the lives of New Zealanders different. They offer more choice, innovative shopping and great clothing and returns home, in fact everything they could...... middle of paper ...... return the product to the store. The warehouse should make changes like this first; they need to decrease the cash back percentage like giving 50% after 2-3 weeks. After a few weeks, it could be 25%. In the end, a percentage should be removed and this system completely stopped. If faced with this system for a long time, the consumer will not use it correctly and may come back with the returned product every day. So the warehouse will give them money back and put that product in there. for resale. Additionally, this process also requires more time and loss of product efficiency and labor. With the help of this change, the warehouse team has more time to spend on customer satisfaction, consumer behavior, inventory allocation and many other things important to the customer. . If they stop one project, they must introduce two new ones. So customer can get proper response from warehouse..