Healthcare organizations are always looking for ways to reduce costs, increase patient satisfaction, efficiently manage their operations and above all improve the quality of their services as the healthcare environment continues to change dramatically. There are different interpretations of what quality is. Kairong (2010) states that it can be the process in which inspections are conducted to detect defects, the process in which products are manufactured to meet customer requirements, or customer satisfaction. Regardless of how quality is defined, Manghani (2011) argues that it “should remain the hallmark of a company's products and services” (p. 34) and that it should not only be about the product and services, but also the way in which employees carry them out. their work and their work processes. To ensure the quality of products and services, many healthcare organizations have implemented some form of quality management system in their businesses. Through quality management, Mangahani (2011) public enterprises develop and implement quality policies and objectives to address quality issues. Mangahani (2011) states that two aspects of quality management are quality control and quality assurance. The objective of quality control and assurance is to ensure that quality requirements are met. Regarding quality control, Manghani (2011) states that observation techniques and activities are used to ensure quality requirements are met, while quality assurance provides confidence and uses planned systemic activities to meet the requirements. quality requirements. Manghani (2011) states that it is extremely important for management to play an active role in establishing quality management systems and monitoring the quality of the company's products or services... in the middle paper......problems. People in administrative positions must continually find ways to improve work processes, procedures, and teamwork among their employees to ensure high quality of their company's products and services. Works cited by Bauer. T and Erdrogen.B (2009). Organizational behavior. Nyjack, NJ: Flat World Knowledge Inc. Kairong, L. (2010). Aspects of quality tools on total quality management. Modern Applied Science, 4(9), 66-74. Retrieved from EBSCOhostMcConnell, C, R. (2006). Umiker Management Skills for the New Healthcare Supervisor (4th ed.). Sudbury, MA: Jones and Bartlett Publishers Manghani, K. (2011). Quality assurance: importance of systems and standard operating procedures. Perspectives in Clinical Research, 2(1), 34-37. doi:10.4103/2229-3485.76288 Yin, G. (2010). BPR application. Modern Applied Science, 4(4), 96-101. Taken from EBSCOhost