Some equipment that might be faulty can also be a service, it doesn't have to be a product. For example hotel Wi-Fi, this is more common than in the past where hotels that offer free Wi-Fi to their guests are disappointed with the slow connection service or even limited Internet access. The quality of the rooms also Through the entire product that is inside the room, the manager must take into account each product. The quality of equipment in rooms can be measured by product durability, performance, satisfaction after use and much more. An example of how faulty equipment in the room could be a problem is when the shower in the bathroom is not working properly where the shower is not giving clean water, perhaps for several reasons. The guest would not be happy about this and it would affect the overall experience of their hotel stay. These problems in the quality of the equipment in the room could affect the business performance of the hotel as it would create a bad reputation and this would encourage the guest to spread bad words about the hotel. This can be extremely detrimental to the business because people would believe what their peers say more than what the companies advertise. Overbooking is a strategy commonly used by airlines and hotels when trying to achieve their goal. The goals of these companies are usually financial goals that the company wants to achieve. To do this, they would take more reservations than there are rooms available or seats available at the hotel and on the plane respectively. One step for the hotel to achieve its financial goals is to have a 100% room occupancy rate, so...... middle of paper ...... free dinner for two people from each room every evening and there is also a 20% discount on food and drinks when they wish to dine at the cafe. Rooms available for this promotion are limited to the Deluxe, Grand Deluxe and Executive Deluxe room, which range in price from $180, $200 and $220. per night respectively. This is the promotion offered by the local travel agent to its customers. If customers want to stay at Rizqun International Hotel, the travel agent will be considered a third party or intermediary to connect their customers. to Rizqun. The travel agent would receive some kind of commission if he managed to complete his stay at the Rizqun Hotel. The room available for this promotion would only be available for the Deluxe Room and the Grand Deluxe Room which are priced at $130 and $150 per night respectively..