1. Conflict Analysis JVC's troubled situation can be attributed to the major conflict between Ellen and Jack, subsequently causing another escalating conflict. The major conflict occurred between Ellen Moore and Jack Kim, with the following symptoms: - They had controversial issues "in the first few weeks because they were clearly encroaching on each other's territory." Ellen understood that she was co-project manager with Jack, but Jack thought he was the only project manager for SI. In fact, the Korean team members always followed Jack's instructions which are different from Ellen's. Even Jack became angry when, upon returning from a business trip, he saw that the team members had simply followed Ellen's instructions. Here, they were in conflict over who gave instructions to team members (goals perceived as mutually exclusive). - Jack wanted to conduct a market study, which Ellen believed was outside the scope of the project and could delay the progress of the project. of SI. Here they were in conflict over the scope of the project (events perceived as mutually exclusive). - The conflict between Ellen and Jack is a dysfunctional conflict because it was detrimental to the company's business (one month behind schedule). - The conflict increased to a point where Ellen had no way of making Jack lose face by interrupting and disagreeing with him in public. After this, Jack behaved very unprofessionally at the dinner by creating a hostile environment towards Ellen. - The conflict between Ellen and Jack was caused by the following sources: • Perceived negative changes: Jack was told daily that he was the sole project manager. , while Ellen came up with the idea as co-project manager. When they met... middle of paper ... he's right. Additionally, Andrew's good image in the eyes of the client will help the team convince them not to require further work outside the scope, which delays the entire process. The top management must establish a proper conflict monitoring system to monitor the work process of not only this team but also the entire company. This joint venture was still at the non-discriminatory stage in terms of multicultural organization. Therefore, the management must also put in place a process to develop the company towards the multicultural stage to avoid any further problems. One of the first things is to harmonize the different cultural values ​​between Americans and Koreans in terms of power distance. Staff should not always follow the superior's instructions uncritically. This style does not work well in a highly professional environment like consulting..