He also believed that the needs and interests of customers should always come before the interests of shareholders. Its goal has always been to create a better product at a continually lower price, with customer interest always being the industry's first goal. General Electric also has an open-door policy to allow employees to speak directly to whoever they need to speak to. solve a problem, which I think is great instead of telling a manager and them telling another supervisor that the problem is being dragged up and down the totem pole, it's great to be able to go to a specific person to solve a problem, which leads to a happier employee and less wasted work. At the end of the case study, interviews were conducted with employees of Lincoln Electric in 1980 and each of them was very happy in their jobs. They all knew they were paid more than any other industrial plant in the area. All employees were able to buy a house, a car, send their children to college and own stock in the company. That said, the company culture has greatly improved the lives of all employees; in doing so, Lincoln Electric has achieved great success and is a company that all other companies should aspire to be.