Notably, the number of carriers offering services at discounted prices has increased. These airlines, commonly known as low-cost carriers, have gained popularity in the Asian region and other parts of the world. Dubai, being one of the busiest cities in the world, has recorded a high number of low-cost carriers that offer transportation services to both businessmen frequenting the bustling city and tourists. Years ago, older national airlines provided differentiated services at a higher cost, even though those services were better than those offered by low-cost airlines. Therefore, the primary objective of this paper is to evaluate the differences in customer expectations between the services offered by full-service carriers and low-cost carriers. To assess the different customer expectations regarding the service quality characteristics of LCC and FSC airlines through the Kano model at Dubai International. Airport Assess whether price is the sole determining factor in carrier choice for passengers at Dubai International Airport.