Employers and employees must manage conflicts promptly and consistently. March of Dimes recognizes the key importance of volunteers within their organization. Many of their volunteers, like Andrea, dedicate their time, effort and expertise to fulfill the mission. Dr. Howse should ask Andrea to demonstrate leadership and skills to help new volunteers. Stéphanie introduced the new volunteer to the organization, but she lacked a holistic approach to make her experience enriching. Volunteer programs without a good risk management plan can expose organizations to additional risk of loss, damage their reputation, or even put their operations at risk (Folk, 2013). Empowerment through group learning and sharing of skills, which are passed on to new members, can lead to positive, long-term environmental outcomes (Gooch, 2004). Additionally, Andrea should be given her old volunteer duties again. By speaking with Andrea, Dr. Howse will be able to determine any other tasks that are best suited for Andrea. At the very least, Andrea should receive an apology from the March of Dimes, as Stephanie's actions do not represent those of the