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  • Essay / Good Management of Employees and Customers - 850

    Increase the number of customer complaintsFour Leadership Characteristics:Handling complaints is not an easy task on a manager's problem list. It is easy to disgrace any work or write complaints. Sometimes the complaints are small or others are big so it is necessary for the manager to work with an open mind to resolve the complaints because these complaints will directly or indirectly affect the reputation of any organization. To resolve complaints, we must initiate proceedings. Four characteristics that the manager must keep in mind as a leader: Facilitator's Guide.b. Communication.c. Building trust.d. Be optimistic. Facilitator's Guide: The leader must guide the team on the work we need to do, what our goals are, and what the ultimate goal is. Workers must be clear with the work assigned to them and must have in-depth knowledge to complete this question, ask them if they are not eligible to work, then make them understand well, teach them in classes with the best of your knowledge. Communication: the leader must have a good level. connection with the worker. To establish a connection, there must be two-way communication between workers and managers, positively exchanging their ideas about the smooth running of the organization and rewarding them with rewards for being a good employee. Build trust: To get better results from workers, managers must provide them with good working environment and trust. The leader must support them, show faith and help them achieve the goals of the organization. Optimist: Try to bring positivity to your employees, encourage them to come up with better ideas to solve problems, help them overcome their own problems and doubts and spread optimism throughout your life. organization.FIVE FACTORSThere is ...... middle of paper ...... appropriate way to handle each type of complaint? Do staff know what our policy is for handling different types of complaints? what training do staff need? do staff need better product information? should I stock this brand? • Thank the customer for bringing the issue to your attention. Treat the customer with empathy, courtesy, patience, honesty and fairness. • Talk to the customer in person and don't rely solely on written complaints or recordings of conversations. Show the customer that you clearly understand their problem by listening and taking notes. • Ask questions to clarify the situation. Don't jump to conclusions, assign blame, or become defensive. Summarize to the customer your understanding of the problem. Respond promptly to the issue, let the customer know how it will be handled, and let them know when they can expect a response.