“When we manage an emotion, we are partly managing a bodily preparation for an action anticipated consciously or unconsciously” (Hochschild, 1983). It is clear from this statement that Hochschild considers the biological aspects of emotion while also focusing on the psychological characteristics of self-development as well as cognitive, bodily, and expressive types of emotional labor (Theodosious, 2006). Emotional labor is learned through socialization and we only become aware of it when we are not feeling what we are supposed to feel in a given situation. Throughout this assignment, I will focus on analyzing the costs and benefits of emotion management with reference to specific examples related to both private and professional life. The first few paragraphs will provide a brief overview of what emotion management involves, a description of emotional labor as well as an account of emotional labor. The following paragraphs will discuss the costs and benefits of managing emotional life in relation to relevant examples. Finally, the conclusion will provide a summary of what was discussed throughout the essay. Hochschild in his book “The Managed Heart” (1983) suggests that emotion management refers to how we regulate our emotions, which leads to a visible bodily or facial display (Hochschild, 1983). She proposes that feeling rules are rules that set expectations about how we should feel in certain situations. For example, we understand that we should feel, or at least appear sad at a funeral, because of our emotional rules (Hochschild, 1983). Hochschild suggests that emotional labor is the management of emotions in the workplace that is exchanged for economic gain, whereas emotional labor is performed in a private environment...... middle of paper... ...in the workplace could be if If the customer praises you while you are performing emotional labor, the real self will not believe the praise, because the real self will automatically assume that the praise is only for the false self and not the real me. However, this could also benefit the individual when it comes to criticism in the workplace, because if the false self is criticized by a customer, then the real self understands that this is aimed at the false self who is playing the role specific in the work and not to the true self. . So this shows that the false self might serve as self-protection, but it also creates a feeling of detachment from the true self. NEED TO REFERENCE THIS!!! Could emotional labor create emotional exhaustion and reduced job satisfaction because the individual must constantly manage their emotions ?.