“Conversation Tactics” teaches how people can succeed in a conversation by implementing different types of powerful techniques. The book will provide tools that can be helpful in dealing with all the different conversations we may encounter. This essay seeks to discuss the strategies that Patrick King shares in his book and those that I would like to apply to my work. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an Original Essay I am absolutely certain that many people spend a large portion of their time at work. And I believe that employees' idiosyncrasies and their ability to treat others with respect have a huge impact on the level of job satisfaction. Therefore, one of the tactics I would like to admit is “making people feel respected”. This means not only being present in the conversation, but also listening and recognizing what the interlocutor is saying. I am convinced that the respectful behavior of a colleague would make life easier for other employees. A friendly colleague would make sure people feel respected. In my experience, this makes life much easier for everyone on our team. Nowadays, the ability to work well in a team is considered the key to success. Therefore, the ability to build relationships and teamwork is a quality that makes people work closely together to achieve the company's goal. In addition, it is equally important to continue the growth and learning of every employee in our department by using different types of webinars and communicative training, because in our work it is wonderful not to be left speechless, neither to lose arguments or allow yourself to be exploited by the interlocutor. On the other hand, “the two-second rule” in constructive conversation suggests we wait two seconds after the person has finished speaking before responding. This shows that you are actually thinking about what the other person said and are not just waiting for your turn. In my opinion, this tactic as an idea would work well when there are more than two people. I mean during so-called multi-stakeholder conversations like our QA meetings, we could use this strategy to show respect for each other and to take a break from decision-making. effective feedback is the need to build meaningful connections and friendships. By this I mean that the quality control person can communicate better with agents when they have had similar experiences or speak a common language. In other words, sometimes it's a good idea to put yourself in an agent's shoes. From my point of view, a good QA agent will always act with probity in his relationships. Finally, the “mirror” tactic suggests that we be loyal, friendly and ensure that we treat our relationships well by being on the same wavelength. The way I see it is to have more live feedback with agents to improve communication and relationships between us. All this means is that you consciously listen to the rhythm of communication and the vocabulary used. This way the QA person can notice something that we can work with to make the agent more comfortable. Keep in mind: this is just a sample. Get a personalized article from our expert writers now. Get a Custom Essay After reading the book, I realized that the tactics can be.