These values ​​are not hard to find; but it takes practice. I am confident that I am capable of handling any situation in my job. I will always remain respectful to any member even if they do not. I understand their frustration in trying to get correct service or the answer you've been looking for for a while. I understand the position I am in when I have to explain to the member that something is not covered or that additional information must be submitted before we can even consider medical intervention. Doing the work requires determination: because sometimes I give wrong information or someone is too busy to help me. My values ​​have helped me flourish in my field of activity. I've been doing this job for years now: but I'm practicing online activities. I also train and walk in the field, I went from a simple customer representative to support so I manage the most complex