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  • Essay / Operations Management for Domino's Pizza - 1389

    IntroductionDomino's Pizza is one of the world's leading pizza delivery companies. It was established in 1960 in the United States and operates with company-owned and franchise stores in international markets (Dominobiz, 2013). In this essay, we will look at the operations management of Domino's Pizza which is the main operation. Then I will analyze the 4V model of demand attribute for the service, the performance objective of the organization, provide an input-transformation-output diagram and the supply network of the organization. Finally, provide improvement suggestions for Domino's Pizza's core operations. Core and Boundaries of Operations Domino's Pizza operates internationally through a network of 10,255 company-owned and franchised stores, located in all 50 states and more than 70 international markets (Domino's Pizza Annual Report 2012). ). There are three business segments: domestic stores, domestic supply chain and international. The main activity of this company is the delivery of pizzas. Based on number of units and revenue, it ranks as the second largest pizza company in the world. In December 2007, it had the slogan "You have 30 minutes" to deliver pizzas during this time, but it is late, they will receive a free pizza or a voucher. Free pizza does not apply to all countries (Adamy, 2007). On average, across the Domino's system, more than 1.5 million pizzas are sold each day and 15 million miles are delivered each week (Domino's Pizza Annual Report 2012). It's not a small number. When the pizza is delivered, they will receive the customer's order via the Internet, by telephone or without an appointment at the restaurant. Then the Domino's staff will register the order using the PULSE system, in assembly the staff will prepare the food according to the demand. Then...... middle of paper...... ket, they need to improve the quality of the pizza. Additionally, they need new technologies to help reduce delivery times, for example pizza prepared in the store but can be cooked in vehicles during delivery, so the customer will receive a pizza fresh from the oven and reduce the time delivery. Moreover, this is due to the fact that the driver then drives fast and breaks the rules, which leads to an accident. Therefore, they need to improve the safety and regulation of divers, to ensure that the reputation of the company is good so that this legal action is not their fault. If this happens, it will cause a significant loss. Additionally, Domino's Pizza needs to improve the 30-minute guarantee to make delivery more efficient and reliable. When the customer places an order, the system can track the distance and tell them how long exactly it takes to arrive. This makes the promise more realistic.