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Essay / Case Study AJ Hackett Case - 1733
Empathy - All guests were treated as individuals and staff took their time to get to know everyone, making their visit special and personalized. The staff was also respectful to create good relationships. The objective of Question 3AA customer service for Accor Hotels is to satisfy all customers by ensuring that all questions are answered and their needs are met as well as reassuring them that all their needs are met . It is also important to let them know that there is always a staff member available to help them. Another goal of customer service is to encourage employees to exceed their own expectations and encourage them to improve. This will benefit themselves and the Accor organization. The final goal of customer service is for Accor Hotels to meet customer expectations and get positive feedback that would make them want to come back if all their needs are taken care of. This leads to more income and more jobs