Option 1: After careful analysis of the business environment, I recommend that the Account Transfer department be relocated to India. For my reasoning, please read below. Option 2: Looking carefully at the situation and business environment, I would not recommend Charles Schwab to outsource any part of its customer service to India. Please read the analysis for more details.Analysis:The main factors that have contributed to the explosive growth of the offshore services sector are the phenomenon of globalization and other demographic, social, political, technological and economic factors.Demographic: It It is very likely that a decline in the labor force ratio in the richest countries will take place in the near future. And for developed countries to maintain functionality and remain competitive, they will need to seek outside employees. This shortage of skilled labor in wealthier countries can be filled by external resources located abroad. India and other developing countries have a younger workforce with the skills and education levels required to fill the likely shortage of highly skilled employees in the developed world. For example, India produces more than 2 million graduates each year; this gives companies enough options to choose from when recruiting workers for their offshore operations. Economical: One of the biggest benefits of offshoring to India is cost reduction. By relocating their operations there, businesses can save between 40 and 60 percent. Indian workers can be employed for much lower wages than their American counterparts. Additionally, infrastructure costs in India are lower, leading to significant capital savings. There are also tax incentives, the Indian government provides tax concessions, for example the 35% corporate profits tax is offered to companies that relocate their operations to India. The Indian government also offers a ten-year tax break to new companies located in industrial parks or economic zones. Technological: decreasing communication costs, sharp increase in telecommunications infrastructure, availability of high-speed data connection, Internet and constantly evolving hardware and software technologies have made it possible to move information from inexpensive, faster and more efficient way, allowing geographically dispersed teams to work together. One of the main reasons why India is so lucrative for foreign companies is its low-cost sourcing base. The factors that make India so attractive as an offshore destination are the English language, the English legal system and the huge number of highly skilled and educated workers..