Abu Dhabi International Airport, located in the emirates of Abu Dhabi, United Arab Emirates, started its operations since 1982 after the union of the seven emirates formed by Sheikh Zayed bin Sultan Al Nahyan, but in 1969 the airport was introduced for the first time. It currently serves 12.5 million passengers and plans to increase its traffic to 40 million passengers by 2017. The airport is fully government-owned, considered the fastest growing carrier in the Emirates United Arabs. Abu Dhabi Airport offers a variety of passenger services to ensure that all customers are fully satisfied and ensure all operations run smoothly. Additionally, the airport so far has three terminals as well as 109 check-in counters, 21 gates, 8 baggage claim belts, 4,000 parking spaces as well as a duty-free zone, lounges and hotels. (Abu Dhabi Airport Company, 2014) Furthermore, according to Abu Dhabi Airport Company (2014), the airport was awarded the third position in the world in its category of 20 million passengers and the best airport in the Middle East in 2012 and the best improved airport in the world. world in 2012 for its continuous improvement and commitment to providing the best quality services, based on the survey conducted by Skytrax Awards in 388 airports for satisfactory passengers around the world. Lately, Abu Dhabi Airport has more than 40 airlines with 93 destinations serving 54 different countries around the world.2.1 Mission and Vision The mission of Abu Dhabi Airport Company is to “achieve its vision by being an organization efficient with high performing people, fully understand their customers and stakeholders and provide airport services and infrastructure that exceed their expectations...... middle of paper ...... three airport terminals, amenities are provided in each terminal to welcome their passengers with good experience and to relax them when they are away from home.9.0 CONCLUSIONTo summarize, Abu Dhabi International Airport ranks highest among the best airports in the world . As stated above, all operations are indeed well maintained with care to ensure satisfaction and safety, so the chosen location is convenient. The Abu Dhabi Airport Company is still planning to launch the airport expansion project, as the number of services offered to air transport users is increasing every day. Since the airport is in a good position and has a brand image among the public, it gives them more room for improvement and creates a bond of trust between the airport company and customers, not only in travel but also in other services..