0COMM11040: RESEARCH ESSAY OVERVIEWINTRODUCTIONa)General Information: Technology has been so convenient for humanity in the 21st century and has changed the way we interact with others. Skype offers different types of calling services, such as computer to landline service for local and international calls. b)Attention: “In less than 2 years and with limited marketing resources, Skype went from zero to 50 million registered users. " (Hammar, 2008) c) Thesis Statement: Skype is the best communication tool in recent years, through which we can make calls anywhere on the Internet. Future advancements of Skype will surely make it a popular communication application on Internet.BODY PARAGRAPHSa) Topic Sentence #1: Skype has different features like conference calling, instant calling, file sharing and screen sharing which are useful for user to connect and share information. information.b) Supporting ideas/evidence: Skype is fairly easy to use, so people don't need to be tech savvy: many users just want to communicate with friends and family....