Value Chain for McKesson Supplier Technologies (MPT)The value chain consists of the input of information or materials down to the output of the final product used by consumers. MPT is a healthcare capital equipment and information systems manufacturer focused on reducing costs while adding value to healthcare consumers. MPT serves IDMs, hospitals, physician practices, home healthcare providers, retail pharmacies and healthcare payers. Inbound logistics at MPT consists of the research and development of information technology and installation methods tailored to the information processing needs of our consumers. Information must be gathered about consumer needs and then systems are built to meet individual needs. The systems equipment is generally assembled at the customer's site by consultants and/or employees of our organization. Outbound logistics includes the distribution of technological components such as computers, hardware, software or robotics. According to McKesson's annual report, MPT supplies hardware and software to more than 70% of U.S. hospitals with more than 200 beds. Value is further delivered to our customers through the consulting, implementation, support and services provided to complement our products. Marketing and sales are carried out through customer managers assigned to each customer. These representatives typically form a deep and lasting relationship with customer contacts so that they can properly assess their needs and wants. My role at MPTI is part of the accounting/finance group at MPT. My role started in a department called Contract Operations; this is the group that enters everything middle of paper......ovations with all employees of the organization - this would be costly and timely and could interfere with the workOperational efficiency strategy • Information sharing server Sharepoint so that employees within the organization can share information on training, quality, customers, processes, etc… • Skillport educational portal offered to all employees to increase industry specific knowledge • Maintain a list of people to call in Sharepoint for all business units, group products and accounting contacts. This is not implemented due to continuous change within the organization Customer centricity strategy • Customer portal where they can view their products and systems • Using sharepoint as a shared service with customers where they can see all their internal contacts – not implemented due to ongoing change within the organization