Organizational behavior is the study of the many factors that impact how people and groups act, think, feel, and respond to work and organizations and how how organizations respond to their environment. (George & Jones, 2005) Organizational behavior is particularly important for managers, who are responsible for supervising the activities of one or more employees. A manager has four main management functions or duties. These include: the process of planning, organizing and managing an organization's human, financial, material and other resources to increase its effectiveness. (George & Jones, 2005) Planning involves establishing the organization's strategy and deciding how best to allocate and use resources to achieve the organization's goals. Through organizing, managers establish a relationship structure that dictates how members of an organization work together to achieve the organization's goals. Leading involves managers encouraging workers to do good work and coordinating individuals and groups so that everyone works to achieve the organization's goals. (George & Jones, 2005) A manager must use these skills to address many areas, including: - Capacity management - Organizational commitment - Job satisfaction - Organizational ethics Capacity management For managers, A key capability issue is ensuring that employees have the capabilities they need to perform their jobs effectively. There are three ways to manage organizational capacity to ensure this happens: selection, placement and training. (George & Jones, 2005) The fundamental work unit of the FMC Aberdeen organization is the work team. Teams of three to sixteen people handle virtually every paper aspect of a business, but so do customers. A high level of ethics in business should always be in place for customers. The customer must be considered a top priority when it comes to ethical business practices. In the long run, a business will reap huge benefits from customers who feel like they are being treated fairly and honestly. (Workplace Ethics, 2006)ReferencesClawson, JG (2005). FMC Aberdeen (custom edition). Boston, MA: Pearson Custom Publishing. George, J.M. and Jones, G.R. (2005). Understanding and Managing Organizational Behavior (4th ed.). Boston, MA: Pearson Custom Publishing. Ethics in the Work Place, accessed April 27, 2006 at http://www.business-marketing.com/store/article-businessethics.htmlA Better Work Place, accessed April 27, 2006. , from http://www .betterworkplacenow.com/performance/index.html