E-mail is today the most used communication tool within companies. Email has been described as a curse and a blessing. Emails reach their recipients quickly and can be sent anywhere in the world in seconds. Companies with multiple locations find communication essential. Email can also reach large numbers of people with just a few clicks. Sending a mass email reaches many recipients with one cohesive message. Although email gets a lot of praise, its downsides also need to be considered. Email communication can have a financial impact on an organization. Emails sent without a clear message can lead to misinterpretations that can ultimately cost the company money. Employees often complain of receiving up to, sometimes more, 100 emails per day and often, many of them are none of their business. For every email the employee has to read to determine its value or spend time reading to perceive a clear message, it reduces the employee's productivity. Managers and colleagues who use effective email techniques can increase communications accuracy, reduce frustration, and increase productivity. BYRON, K. (2008). CARRYING A LOAD TOO HEAVY? COMMUNICATION AND MISCOMMUNICATION OF EMOTION BY EMAIL. Academy of Management Review, 33(2), 309-327. doi:10.5465/AMR.2008.31193163 This article provides a unique examination of how emotion written in an email affects its perception. The study results were measured on emails written with positive, negative and neutral emotions. Gender and relationship status were taken into account for this study. The findings suggest that misinterpretations resulting from the emotion written in the email are inevitable and vary widely from the intended emotion of the sender and middle of paper......This article discusses the cost of the email. errors and the characteristics of an effective email. The graphs provided not only show the cost of errors, but also hours lost in productivity. Accuracy, clarity, spelling, punctuation, grammar and conciseness have been identified as characteristics of an effective email. While this article clearly identifies the cost of ineffective emails and lost productivity, it lacks solutions to improve email writing efficiency. A source is referenced but lacks detail in the study information. Studies in the researched literature support the thesis that using effective email techniques can increase communication accuracy, reduce frustration, and increase productivity. The elements of a properly written email have been identified. Implementing and measuring training has been proven to improve clarity and productivity.