According to the American Society for Quality, “the set of characteristics and characteristics of a product or service that influence its ability to satisfy expressed needs or implied. » (Heizer, 2014, p. 210). It is essential that operations managers are aware of TQM and the needs that customers have expressed in previous products to ensure optimal quality for current and future production. Nissan used TQM when the company dispersed global positioning systems into new products. models of their vehicles instead of dispersing them across all models. This was done to ensure that the quality of the product used was the best possible to ensure the greatest customer satisfaction and safety. By focusing on premium models, Nissan was able to meet customer needs within two weeks. Customers who sought low-end models where this dispersion did not occur were still willing to purchase these vehicles (Schmidt and Simchi-Levi, 2013, pp...