It can be said that communication skills are equally important in all career paths, not just hospitality. But this factor is crucial for all players in the hotel sector because it can be the lever of their career. The basis of hospitality is through listening, through communication. Nothing is more important in hotel management than listening. Having listening skills is the key to succeeding in this industry. To serve customers well and satisfy them, it requires constant attention and consideration to know what they want, what they feel to provide them with happy experiences in the establishments. And not just with customers, listening can also be used with colleagues as it is a way to bond and build good relationships. The benefits that hospitality managers gain by listening have been discussed in the chapter and I agree with all the ideas highlighted by the author. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an original essayIn my opinion, this topic is a great addition to the course because it shows me the root of customer service, starting with listening to the customers. And it's good to know the key points to acquire these listening skills. Pay attention, understand the message, understand the person speaking and remember what you hear, this all seems like common knowledge, but when applied to real life situations it can be a great tool at work like improving my customer service, avoiding making similar mistakes. , and it can also be used to bond with friends and establish a closer relationship with them. This topic helps students realize that the foundation of customer service is listening and paying attention to what matters. To succeed in any career, it is always important to listen and understand what your tasks are and excel at them. What I found interesting about this topic is that I never consider it as important as it is supposed to be in this industry. Before, for me, the skill of listening was like all common skills and that it is optional for you to acquire. But it turns out to be much more important than that, as it is considered one of the key ingredients for success in hotel management. This topic will definitely help me a lot for my career in the future. As someone who really wants to work in the service industry, it is essential for me to learn this skill as early as possible. Not only does this help me improve my customer service but can also be a lever for my career in this sector. A background interview with Sri Widodo of Copthorn Hotel Dubai mentioned some topics in this chapter. In the interview, apart from the general content, Widodo also talked about the importance of communication in general and listening in particular. When asked how he motivates staff, Widodo (2018) responded: I invest a lot of time in random, simple, meaningful conversations with colleagues. I listen to their concerns and work with the team even on simple tasks. I encourage and coach them, give them honest and sincere feedback, and never make false promises. It is seen that Widodo uses his listening skills to listen to his employees, guide them and motivate them to be better at work, thus building a good relationship with his employees. This proves that listening is not just about customers, but employees also need to be heard about their needs. Keep..