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  • Essay / Customer Service Case Study - 725

    For step-by-step use, management can first use the absolute approach to evaluate employees, then use the results approach to set goals and connect to the hotel’s strategic objectives. For personnel administration, this will be satisfactory because this system will allow management to make decisions regarding their employees based on an objective and subjective evaluation system, thus giving the most information to management to support his decision. The absolute approach provides a subjective perspective to be evaluated based on management's personal judgment of good or bad behavior. The results approach is the objective method for directly comparing initial objectives with employee behavior in order to decide whether they are achieved or not..