There are various challenges to overcome and even more opportunities for organizational behavior to help workers improve the overall workplace, soft skills, productivity and customer service . Understanding and taking the time to learn and educate yourself is how attitudes develop and affect behavior is a key element of organizational behavior. Ultimately, the more a company listens to the needs of its employees, the more likely it is to succeed. A company will definitely benefit greatly as long as employees and management are able to control and monitor their attitudes to achieve the appropriate result.